Technical Support

Cyberlogic Technical Support

Cyberlogic provides free technical support for licensed users by phone and email. Before contacting Cyberlogic for technical support, we recommed reviewing the Tutorials and Knowledge Base articles provided below.

How to Use Software Updates

Software updates for Cyberlogic products are free.

Updates are provided for major versions of products. Please find the required update for the version and product you are using in the downloads page. Newer updates contain everything that was included in all of the previous updates. Therefore, you need to only install the latest update for your version to bring it to the current release level.

Cyberlogic Response to Microsoft DCOM Hardening

To address security vulnerability CVE-2021-26414, Microsoft is hardening the Distributed Component Model (DCOM) on its Windows operating systems. These changes may negatively impact some installations of the Cyberlogic OPC Server software. For more information on how to prevent disruptions and maintain full functionality of the affected installations, read the KB2022-01_Cyberlogic_Response_to_Microsoft_DCOM_Hardening.pdf article.

Cyberlogic Developer Network

The Cyberlogic Developer Network (DevNet) is designed to allow Cyberlogic customers to use Cyberlogic’s OPC software products under free development licenses.

The developers who sign up for the program receive a media kit for the retail versions of the products. The software can also be downloaded from the Cyberlogic website and used with the Developer Network activation keys.

Follow the link to read complete details of Cyberlogic DevNet program.